Privacy Policy

Last Updated: 4 July 2025

Overview

At Inthera Consulting Group ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

Information We Collect

Personal Information You Provide

We may collect the following personal information when you voluntarily provide it to us:

Contact Information: Name, email address, phone number, mailing address, company name, job title
Business Information: Industry, company size, business challenges, goals, and requirements
Communication Records: Content of emails, phone calls, meeting notes, and other communications
Service Information: Details about services requested, project requirements, and implementation preferences
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Technical Information: IP address, browser type, device information, and website usage data

Information Collected Automatically

When you visit our website, we may automatically collect:

Website Analytics: Pages visited, time spent, click patterns, referral sources
Technical Data: Browser type, operating system, IP address, device identifiers
Cookies and Tracking: Information stored through cookies, web beacons, and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

Providing consulting services, assessments, and implementation support
Conducting business audits and developing customized recommendations
Managing client relationships and project communications
Delivering training, support, and ongoing optimization services

Business Operations

Processing payments and managing billing
Maintaining client records and project documentation
Improving our services and developing new offerings
Conducting market research and business analysis

Communication

Responding to inquiries and providing customer support
Sending service updates, project communications, and important notices
Sharing relevant business insights, resources, and educational content
Marketing our services to existing and prospective clients (with consent)

Legal and Compliance

Complying with legal obligations and regulatory requirements
Protecting our rights, property, and safety
Preventing fraud and unauthorized access
Maintaining records as required by law

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

Third-party vendors who assist with website hosting, email delivery, payment processing, and other business functions
Cloud service providers for secure data storage and backup
Professional service providers such as accountants, lawyers, and auditors

Business Transfers

In connection with a merger, acquisition, or sale of all or part of our business

Legal Requirements

When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of others
To investigate potential violations of our terms of service

Consent

With your explicit consent for specific purposes not outlined in this policy

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

Encryption: Data transmission and storage using industry-standard encryption
Access Controls: Limited access to personal information on a need-to-know basis
Security Training: Regular training for staff on privacy and security practices
System Monitoring: Continuous monitoring for security threats and vulnerabilities
Incident Response: Procedures for responding to potential security breaches

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law:

Client Records: Maintained for the duration of our business relationship plus 7 years
Marketing Communications: Until you unsubscribe or request removal
Website Analytics: Typically 26 months unless anonymized
Legal Requirements: As required by applicable laws and regulations

Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for certain uses of your information (where consent is the legal basis)
Portability: Request a copy of your information in a structured, machine-readable format
Deletion: Request deletion of your information (subject to legal retention requirements)
Restriction: Request restriction of processing in certain circumstances
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

Marketing Communications

If you have consented to receive marketing communications from us, you may:

Unsubscribe: Use the unsubscribe link in any marketing email
Opt-out: Contact us directly to remove your information from marketing lists
Preferences: Update your communication preferences at any time

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Third-Party Services

Our website and services may integrate with third-party platforms:

Google Analytics: For website traffic analysis (subject to Google's privacy policy)
Email Platforms: For newsletter delivery and marketing communications
Payment Processors: For secure payment handling
Social Media: For social sharing and engagement features

These third parties have their own privacy policies governing their use of your information.

International Data Transfers

While we primarily store and process data within Canada, some service providers may process information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending email notification to registered users for significant changes
Providing notice through our website or services

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Inthera Consulting Group

Privacy Officer

Email: [email protected]

Phone: (306) 555-5555

Mail: 1422 Wascana Highlands

Regina & Saskatoon, Saskatchewan, Canada

Office of the Privacy Commissioner of Canada

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca

Phone: 1-800-282-1376

Email: [email protected]

Provincial Privacy Commissioners

For matters involving provincial legislation:

Saskatchewan: www.oipc.sk.ca

Phone: (306) 787-8350

Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.